SHIPPING    RETURNS 

Does Cerre offer free shipping? Yes!  Cerre offers free shipping via FedEx Ground on all orders totaling $100 or more, exclusive of tax.  Orders under $100 will be charged a $10 flat fee for FedEx Ground shipping, unless an expedited shipping option is selected at checkout.  All shipping and sales tax amounts will be charged at checkout.

What are your standard methods for shipping? Orders placed through the Cerre e-store for standard delivery within the lower 48 states are shipped by FedEx Ground and require a signature upon delivery.  Orders for shipment to Hawaii and Alaska will be shipped via USPS.  Cerre does not currently ship to post office boxes and APO/FPO addresses.

Please allow 1 to 2 business days from order date to date of shipment for processing (which includes payment authorization, packaging, and shipping), and an additional 1 to 5 days of package transit time from date of shipment for FedEx Ground shipments.  Processing and transit times are guidelines, and may be extended subject to payment authorization, availability of stock, and shipping service delays.

Does Cerre offer expedited shipping? Yes.  For an additional charge, you may select a faster shipping option at checkout.  All expedited shipments require a signature upon delivery.  Delivery via FedEx expedited shipping is available to all 50 states, but some postal codes in Alaska and Hawaii may be delayed or unavailable.

Please allow 1 business day from order date to date of shipment for expedited order processing, and the following estimated package transit times from date of shipment: two business days for FedEx 2nd Day, the afternoon of the next business day for FedEx Overnight Standard, and the morning of the next business day for FedEx Overnight Priority.  As before, processing and transit times are approximate and may be extended.

How do I track my package? Please visit the FedEx Tracking Website to track packages shipped via FedEx.  You may track packages shipped by USPS at the USPS Tracking Website.

During what hours can I expect delivery of my package? Approximate delivery hours are Monday through Friday, 8 a.m. to 7 p.m. for FedEx Ground delivery to a business address, and Tuesday through Friday, 9 a.m. to 8 p.m. and Saturday, 9 a.m. to 3 p.m. for FedEx Ground delivery to a home address.  FedEx expedited shipment delivery hours are generally from Monday through Friday, 8 a.m. to 6 p.m., with Saturday shipment available in many cities for an extra charge.  For more information, please visit www.fedex.com.

Where can I have my Cerre e-store order shipped? To protect against the risk of fraud, Cerre ships merchandise only to customers’ verified billing addresses at this time. Please note: Cerre is not liable for any damages to merchandise caused by third party shipping service providers after items have been picked up from Cerre’s business premises for outgoing delivery.  Cerre does not insure shipments of items purchased through its e-store. 

  

 

CERRE ONLINE RETURN POLICY

What is Cerre’s return policy?

  • Cerre offers complimentary returns on full price merchandise purchased through its e-store.  A pre-paid return label is included with all shipped items.  Items are eligible for return only if they are in their original unused condition, inclusive of tags and packaging.  Each return item must be shipped and postmarked no later than 14 days from the date the item was confirmed as delivered to you by [Federal Express/UPS].
  • In order to initiate the return process for eligible merchandise, you must first request and receive a Return Authorization Number from Cerre (see below for instructions). 
  • Please note that Cerre does not accept returns on sale items at this time.

 

How do I obtain a Return Authorization Number to initiate my return?

  • To request issuance of a Return Authorization Number, email returns@cerre.com and include a brief description of the reason for the return, with the subject line “Return Request.”  You should receive a reply with your Return Authorization Number within 2 – 3 business days. 
  • Please note that by requesting a Return Authorization Number, you are certifying that the item you are seeking to return is unused and in its original condition, and that the return package will be postmarked within 14 days of the date the item was confirmed as delivered to you. 

 

What do I do after receiving my Return Authorization Number?

Once you have a Return Authorization Number, please follow these four simple steps to complete your return:

  1. Fill out the official return form that was sent to you with your item.  Include your Return Authorization Number on the form, and state whether you would prefer a refund or store credit. 
  2. Place the return form and item you seek to return in its original box or other secure packaging, ensuring that the package is securely taped shut.
  3. Fill out the return shipping label that was initially sent with your item and affix it to your return package.  Please be sure to take note of the tracking number for your records.
  4. To arrange for your package to be collected, contact [Federal Express at 1-800-463-3339/UPS at 1-800-742-5877].

 

How will my return request be processed?

All items eligible for return will be refunded to the original form of payment.  You will receive an email confirming the issuance of your refund within 7 business days of Cerre’s receipt of your return of an item in compliance with Cerre’s return policy and procedures.  If you have not received a confirmation email within this timeframe, please contact returns@cerre.com and include your Return Authorization Number in the subject line.

If you wish to receive online store credit instead of a refund, please indicate this on your return form.  Cerre does not currently offer exchanges of merchandise.

Please note:

  • Cerre is not liable for any damages to merchandise caused by third party shipping service providers after items have been picked up from Cerre’s business premises for outgoing delivery.  Cerre reserves the right to refuse acceptance of an attempted return that has been damaged by a third party shipping service in transit to Cerre, even if a Return Authorization Number was issued for the return.
  • Cerre may, in its sole discretion, refuse acceptance of any attempted return that does not comply with the return policy and procedures described above, even if a Return Authorization Number has been issued in advance.

If you have any further questions regarding our return policy, do not hesitate to contact us at returns@cerre.com.